Program Manager—Betsy Lehman Center for Patient Safety

Location: Boston, MA

Department: The Betsy Lehman Center for Patient Safety

Type: Full Time

Min. Experience: Manager/Supervisor

The Betsy Lehman Center for Patient Safety is a state agency that uses communications, research, and data to analysis to support the efforts of providers, policymakers, and consumers working toward safer health care in Massachusetts. The Center was re-established by Chapter 224 of the Acts of 2012, An Act Improving the Quality of Health Care and reducing Costs through Increased Transparency, Efficiency and Innovation, and its operations are supported by the Center for Health Information and Analysis (CHIA).

The Program Manager supports the Center’s ongoing initiatives through project coordination, stakeholder outreach, and research. The position is based in Boston and reports to the Executive Director.

This position will remain open until filled.  The annual salary for this position will have a range of $60,000.00- $90,000.00.


Project Management:

  • Manage several of the Center’s current and exploratory initiatives with duties that include convening stakeholders, developing and disseminating work products, and managing timelines and partner relationships
  • Help manage contracts with external researchers and consultants as needed for initiatives
  • Research,vet, and help develop patient safety resources and information for patients and providers
  • Facilitate stakeholder and advisory work groups including logistics, preparing materials and agendas, and conducting follow-up

Research and Writing:

  • Write for diverse audiences including newsletter articles, white papers, and journal manuscripts
  • Assist with development of surveys or other data collection and contribute to the Center’s data analysis activities
  • Perform literature reviews and other data syntheses to support the Center’s projects
  • Draft memoranda and policy briefs; research regulations

External Engagement:

  • Liaise with diverse local and national stakeholders including provider groups, patients, other state agencies, research organizations, and professional associations
  • Deliver presentations to external groups; create PowerPoints for Executive Director and other staff to present
  • Represent the Betsy Lehman Center in interagency and other external meetings


  • Coordinate intern and other hiring including writing job descriptions, reviewing applicant pools, and conducting interviews; help supervise interns and develop work plans


  • Participate in strategic planning activities for the Center
  • Respond to inquiries about the Center’s work
  • Contribute to the Center’s website and newsletter content
  • Manage other special projects as needed

Preferred Qualifications:

The Program Manager has at least three-to- five years of full-time (or equivalent part-time) professional experience in health policy, research, or strategy. A graduate degree in public health or public policy is preferred.

This individual also should have:

  • Excellent oral and written communications skills
  • Demonstrated ability to plan, prioritize, and manage multiple competing priorities
  • Ability to organize information and concepts clearly, concisely, and logically
  • Strong organizational skills and attention to detail
  • Ability to work both independently and as part of a small team
  • Flexibility and a strong desire to work in a startup environment
  • Experience with qualitative and quantitative health policy research method
  • Working knowledge of the Massachusetts health care system
  • Proficiency in Microsoft Office including Word, Excel, Access, and PowerPoint

CHIA is an Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Tonya Bourassa 617-701-8127.

In compliance with federal laws, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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