Program Coordinator, Betsy Lehman Center

The Betsy Lehman Center is a dynamic state agency that plays a unique role in improving health care safety and quality in Massachusetts.

Our programming, research, policy and communications work engages other state health care agencies, providers, and consumers in initiatives.  The Center, named for a Boston Globe health columnist who died in 1994 from a preventable medical error, is supported by and shares space with the state’s Center for Health Information and Analysis (CHIA).

We are seeking a resourceful individual to serve as the Center’s Program Coordinator. This is a full-time position, reporting to the Deputy Director, with an annual salary of $67,349.36 – $75,979.02 commensurate with experience. The Center operates on a hybrid work model with two designated days each week in the Center’s office near Copley Square in Boston, allowing for flexible, remote work three days each week.

As the program coordinator, you will have the opportunity to be part of a highly collaborative team, contribute to impactful public health programs and work with a variety of external stakeholders.

The coordinator’s specific duties include:

• Provide administrative support for our three centerpiece programs - Patient and Family Advisory Councils, Peer Support, and CARe (Communication, Apology and Resolution) - working collaboratively with the programs’ directors and a senior program manager to develop and adhere to timelines and produce high quality deliverables.
• Coordinate meetings with internal and external stakeholders: schedule meetings, prepare correspondence, disseminate meeting agendas, take notes, write minutes or summaries, coordinate and assemble responses and needed follow-up actions.
• Maintain needed database and spreadsheet files, conduct literature reviews, data input and review, and preparation of documentation, tables, figures, and written summaries for reports  and presentations as needed.
• Attend relevant webinars and forums on behalf of other team members, taking and notes of the presentations and discussions to share back with the team
• Respond to inquiries and provide information to internal and external contacts
• Perform additional administrative tasks as needed such as answering telephones, copying materials, and maintaining filing systems and other job duties as required or requested.

The successful candidate is someone who has a desire to contribute to a small team with an important mission and who also has:

• Excellent organizational skills
• A track record of taking ownership of responsibilities, and is detail-oriented and conscientious
• Two years of full time, or equivalent part-time, professional administrative or managerial experience performing project coordination, administration or management tasks
• Ability to communicate in a professional manner, including the ability to write concisely, express thoughts clearly and develop ideas in a logical sequence
• Experience working independently
• Ability to exercise discretion in handling confidential information 
• Proficiency with Microsoft Office 365, including Word, Excel, PowerPoint, Teams, and Sharepoint.

Minimum Entrance Requirements: 

At least 3 years of professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.

• A Bachelor's degree with a major in business administration, business management or public administration and at least 1 year of professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.
• A Graduate degree with a major in business administration, business management or public administration.
• A Bachelor's or higher degree with a major other than in business administration, business management or public administration and at least 2 years of professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. 

At the Betsy Lehman Center and CHIA, we are committed to earning a reputation as a great place to work and build a career. So if you’re excited to be part of a diverse and innovative team responsible for identifying opportunities to improve health care in Massachusetts, come join us! To apply and for more information visit: https://www.chiamass.gov/join-our-team/ 

This position will remain open until filled.

Comprehensive Benefits:

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

• CHIA offers agency-specific flexible work and IT arrangements.

BARGAINING UNIT: 06 NAGE PC II

Salary is commensurate with experience

Salary Range

$67,349.36 -  $97,344.26 

Grade 12

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self-identify with your race/ethnicity, gender, disability and/or veteran status. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials.